Portfolio

Virtual Instructor-led Facilitation

As an adjunct online facilitator for the University of California Irvine Extension, Jacqueline developed the curriculum and faciliated (via a Moodle platform):

• Exploration of eLearning Development Tools course. (Summer 2012)
  

As an adjunct online facilitator and mentor for the University of Phoenix, Jacqueline facilitates various communication, professional development, and continuing education classes (ongoing).

• Communication Skills for Career Growth, Improving Listening Skills, Resolving Conflict
• Skills for Professional Development
• Interpersonal Communication Skills
• Business and college writing classes
• Mentor new faculty candidates

Corporate Training

As an experienced corporate trainer, Jacqueline has facilitated many training classes over the years:

• Product training
• Various custom and off-the-shelf computer applications
• Customized business applications
• Presentation skills for classroom trainers
• Computers for new users

E-learning - Health care and pharmaceutical industry

In her role as a learning consultant and instructional designer, Jacqueline develop e-learning courses for multi-specialty health care company focused on discovering, developing and commercializing innovative pharmaceuticals, biologics, medical devices and over-the-counter consumer products.

Project deliverables:

• Nine Articulate Studio published courses, storyboards, narration, and graphics.

E-learning - Auditing industry

In her role as a learning consultant and instructional designer, Jacqueline worked with a large auditing firm to create e-learning courses to train employees about the industry.

Project deliverables:

• Final Storyline published courses, storyboards, narration, SmartArt, and stock graphics.

E-learning - Financial industry

In her role as a learning consultant and instructional designer, Jacqueline worked with a financial frm to create an e-learning course to train employees about their proprietary loan processing system.

Project deliverables:

• Final Captivate published course, storyboards, narration, SmartArt, and stock graphics.

E-learning - Auditing industry

In her role as a learning consultant and instructional designer, Jacqueline worked with a large auditing firm to create several e-learning courses to train employees about the industry.

Project deliverables:

• Final Articulate Studio published course, storyboards, narration, SmartArt, and stock graphics.

E-learning - Biotechnology industry

In her role as a learning consultant and instructional designer, Jacqueline worked with a large biotech firm to create e-learning module to refresh employees in clean-room procedures.

Project deliverables:

• Final Articulate Studio published course, storyboards, narration, and graphics.

Redesign of existing instructor-led course to e-learning - Auditing industry

In her role as a learning consultant and instructional designer, Jacqueline worked with a large auditing firm to convert an existing audit class to e-learning modality.

Project deliverables:

• Final Articulate Studio published course, storyboards, narration, graphics (stock photos)

Nutritional Basics e-learning tutorial - Non profit organization

In her role as a learning consultant and instructional designer, Jacqueline worked with a non-profit organization to develop a fun, e-learning tutorial showing the benefits of good nutrition. The tutorial is used as an introduction to nutritional basics and provides encouragement to attend subsequent hands-on nutritional workshops.

Project deliverables:

• E-learning tutorial developed in Articulate Studio.

Post Traumatic Stress Disorder Workshop, including Kids' and Teens' Activities - Defense industry

In her role as an instructional designer, Jacqueline worked with U.S. Army subject matter experts to develop an e-learning PTSD workshop with engaging, hands-on activities for Army personnel and their families.

Project deliverables:

• Final storyboards, including content, narration, and recommendations for graphical elements

Retirement Planning for Army Soldiers - Defense industry

In her role as an instructional designer, Jacqueline researched content and developed an e-learning program for retiring Army personnel and their families.

Project deliverables:

• Final storyboards, including content, narration, and recommendations for graphical elements

Conversion of ILT Team Building Course to e-learning - Defense industry

In her role as an instructional designer, Jacqueline researched content and developed an e-learning program for retiring Army personnel and their families.

Project deliverables:

• Final storyboards, including content, narration, and recommendations for graphical elements

One-day Workshop - Employee Development for Supervisors and Managers

As a learning consultant and instructional designer, Jacqueline developed an interactive, workshop specializing in employee development for department managers. Participants learned via videos, case study, in-class scenarios, and team activities:

• Identify effective ways to maintain a development orientation
• Learn from exemplary managers of how to do things "right" in employee development and getting results
• Learn value of making employee development a continuous process–more than just a traditional annual career discussion or attending training
• Identify and use as many opportunities as possible to develop oneself and direct reports
• Evaluate daily work in terms of its alignment with business unit and enterprise strategy
• Review challenging development scenarios and provide course of action

Project deliverables:

• Instructor-led training content, instructional job aids, facilitator and participant guides and facilitator PowerPoint deck

1/2 Day Workshop - Bootcamp for New Trainers (for high-tech start-up)

In her role as a Learning Consultant, Jacqueline developed a train-the-trainer workshop for in-house subject matter experts. Participants learned via demonstrations, presentation, role plays, and hands-on exercises:

• Understanding trainer role
• Knowing your audience (background, education, job)
• Using adult learning principles
• Preparing (content, facilities, learner, YOU)
• Developing effective communication skills
• Evaluating and assessing

Project deliverables:

• Instructor-led training content, instructional job aids, facilitator and participant guides, and PowerPoint deck

Instructor-led Training Development for various industries

In her role as an Instructional Designer, Jacqueline developed and delivered learning programs for new hire orientation, new supervisor, and mid-management leadership.

Project deliverables:

• Instructor-led training content, instructional job aids, facilitator and participant guides, and facilitator PowerPoint decks.

Training Development for Startup Technology Company

In her role as an Instructional Designer, Jacqueline designed and developed training materials for self-paced and instructor-led courses. These materials were used to train internal trainers and customer support personnel.

Project deliverables:

• Product-training guides for marketing, creative services, system administrators
• Training materials for software instructor-led training course for various end users (and product team in India)
• Getting Started with Customer Portal Guide
• Troubleshooting guide for product support personnel
• Training guide for end users of a custom software application

Getting Started with Second Life, Web 2.0, and Google Apps training for Defense industry

In her role as an Instructional Designer, Jacqueline designed and developed training materials for instructor-led courses.

Project deliverables:

• User and Adminstrative Guides for custom web solutions for DoD audience
• Getting Started with Second Life guide
• Getting Started with Google Apps guide
• Getting Started with Blogging, Forums, and Social Networking guide

How to Customize Document Control Software Product for Motiva Software, Inc.

In her role as an Instructional Designer, Jacqueline worked with Visual Basic software developers to design and develop an instructor-led course for Visual Basic software engineers who wished to customize the Motiva document control product.

Project deliverables:

• PowerPoint presentations with demonstrations and hands-on exercises
• Instructor workbook
• Student workbook
• Train-the-trainer materials for Visual Basic engineers to deliver instructor-led classes

ERP and Office Automation Training for Cubic Corporation and Washington Inventory Service

In her role as an Instructional Designer, Jacqueline worked with subject matter experts to design, develop, and deliver Enterprise Resource Planning and office automation instructor-led courses.

Project deliverables:

• Instructor materials for Enterprise Resource Planning and office automation instructors
• Student materials for Enterprise Resource Planning and office automation participants
• Train-the-trainer materials for training subject matter experts to deliver classes
• Deliver company-wide office automation training (MS Word, Excel, PowerPoint, and Outlook)

Technical Writer - DefenseWeb Technologies, EMN8, Silicon Space, Gateway Computers

As a technical writer, Jacqueline has designed, written, edited, and produced high-quality technical documentation using established standards, defined style guides and processes. She works effectively with a team or independently in fast-paced environment managing multiple project assignments with minimal supervision. In addition, she is able to collaborate with local and virtual cross-functional teams, including engineering, project management, instructional designers, and upper management.

Project deliverables:

• Case Manager User Guide (for healthcare professionals to help them with new isoftware implementation)
• Getting Started with Second Life Guide (for end users to help them become familiar with the Second Life virtual world)
• Getting Started with Google Apps Guide (for end users to help them use custom Google Apps implementation)
• Getting Started with Online Forums and Social Networking Guide (for end users to help them get started with social media)
• Getting Started with Blogging Guide (for end users to help them get started with new custom blogging tool)
• Administrator guides (for network administrators to help them maintain custom company network systems)
• Various business system user guides
• Setup posters (for end users to help them set up new hardware/software)
• Installation manuals (for end users to help them install software)
• Web site content
• Online help
• Use cases, requirements gathering, design specifications, process flow diagrams, and other system documentation

Technical Communications Project Manager - Write on the Edge, Hewlett-Packard, Qualcomm

As a certified project management professional (PMP), Jacqueline managed technical communications projects for client organizations in a variety of industries, including software, hardware, network storage, medical devices, and biotechnology.

Project deliverables:

• Hewlett-Packard printer learning products, including user manuals, online help, quickstarts, posters
• Fresenius medical device user manual
• St. Bernard software user manuals and online help
• StoneFly Networks user manuals

Training Center Manager - CompUSA

As a training manager, Jacqueline established and ran the daily operations of the CompUSA training center. She hired the technical trainers, worked with vendors to provide courseware, and collaborated with San Diego businesses to provide customized software training programs.

Strategies for Communicating and Managing Virtually

As a panelist at the STC Las Vegas conference, Jacqueline presented effective strategies for communicating and managing virtually. In this presentation, she discussed the following:

• Differences between face-to-face communication and virtual communication
• Virtual communication and management skills
• Virtual management strategies

Oh no -- another meeting!

As a panelist at the STC Seattle conference, Jacqueline presented strategies for conducting effective meetings. In this presentation, she discussed the following:

• Benefits of effective meetings
• Effective meeting leadership
• Effective meeting processes

Good, Fast, and Cheap -- A Balancing Act!

As a co-presenter and workshop developer at the STC Baltimore conference, Jacqueline presented strategies for balancing quality, schedule, and budget. In this presentation, she discussed the following:

• Understanding and respecting your stakeholders’ priorities/concerns
• Knowing your stakeholders’ definition of quality, schedule, and budget
• Considering your standards
• Emphasizing teamwork
• Escalating issues appropriately
• Evaluating often and adjusting accordingly

Communication Skills for Managers Workshop

As a co-presenter and workshop developer at the STC Baltimore conference, Jacqueline conducted a workshop specializing in communication skills for managers. Participants learned the following via demonstrations, scenarios, and activities:

• Importance of being aware of your own communication style
• Verbal communications techniques and strategies
• Nonverbal communications techniques and strategies
• Active listening techniques

Strategies for Building Relationships Workshop

As a co-presenter and workshop developer at the STC Baltimore conference, Jacqueline conducted a workshop specializing in building team relationships with project team members, managers, vendors, and clients. Participants learned the following via demonstrations, scenarios, and activities:

• Strategies for building relationships with project team members
• Strategies for building relationships with managers
• Strategies for building relationships with subject matter experts
• Strategies for building relationships with clients
• Strategies for building relationships with vendors